Privacy Policy

1. Introduction

EASIWise Technologies (Pty) Ltd (“EASIWise”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have in relation to your personal information.

By using our website, submitting a form, contacting us, registering a warranty, applying to become a dealer, or using any EASIWise service, you agree to the terms of this Privacy Policy.

2. Who we are

EASIWise Technologies (Pty) Ltd is a South African company that develops and supplies smart geyser control products and related technology.

Our contact details are:

EASIWise Technologies (Pty) Ltd
Unit 13, River’s Edge Business Park
Winelands Close, Bellville
South Africa

Tel: 021 946 3424
Email: sales@easiwise.co.za

3. What information we collect

We may collect personal information when you interact with us through our website, forms, email, telephone, support channels, warranty registrations, dealer applications, or product-related services.

The personal information we may collect includes:

  • Your name and surname
  • Your email address
  • Your contact number
  • Your physical address or area/city
  • Your message, enquiry or support request
  • Warranty registration details
  • Product serial numbers or product information
  • Installation details, including installer name and installation date
  • Dealer application information
  • Company or business details, where applicable
  • Technical information relating to website usage, such as IP address, browser type, device information and cookies
  • Any other information you voluntarily provide to us

4. How we collect information

We may collect information directly from you when you:

  • Complete a contact form
  • Register a warranty
  • Apply to become a dealer
  • Request product information
  • Contact us by email, telephone or other communication channels
  • Download documents or interact with our website
  • Use EASIWise systems, dashboards, apps or support services, where applicable

We may also collect limited technical information automatically through cookies, analytics tools or website functionality.

5. Why we collect and use your information

We collect and use personal information for the following purposes:

  • To respond to your enquiries
  • To provide product information
  • To assist you with support requests
  • To register and manage warranties
  • To process dealer applications
  • To connect customers with approved dealers or installers
  • To improve our website, products and services
  • To provide relevant updates about EASIWise products or services
  • To maintain business records
  • To comply with legal, regulatory, tax or accounting obligations
  • To protect our rights, property, systems and users

We will only use your personal information for lawful, reasonable and relevant business purposes.

6. Legal basis for processing personal information

We process personal information where:

  • You have given consent
  • Processing is necessary to respond to your enquiry or request
  • Processing is necessary to perform a contract or take steps before entering into a contract
  • Processing is necessary for our legitimate business interests
  • Processing is required by law
  • Processing is necessary to protect our rights or the rights of others

7. Sharing of personal information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary for legitimate business purposes, including:

  • Approved EASIWise dealers or installers
  • Service providers who help us operate our website, forms, email, hosting, systems or support processes
  • Professional advisers, such as accountants, auditors or legal advisers
  • Regulatory authorities, law enforcement or other parties where required by law
  • Technology providers used to support EASIWise products, dashboards, apps or systems, where applicable

Where we share information with third-party service providers, we take reasonable steps to ensure that they process the information securely and only for the purpose for which it was provided.

8. Dealer and installer referrals

If you contact us to find a dealer or installer, we may share your contact details, area and enquiry details with an approved EASIWise dealer, installer or support partner so they can assist you.

We will only share information that is reasonably necessary for the purpose of helping you with your enquiry.

9. Warranty registrations

When you register an EASIWise warranty, we collect the information required to identify the customer, product, installation and relevant product details.

This information may be used to:

  • Record your warranty registration
  • Verify product and installation details
  • Assist with future support or warranty-related queries
  • Contact you if further information is needed
  • Maintain accurate product and support records

10. Dealer applications

If you apply to become an EASIWise dealer or installer partner, we may collect and process your personal and business information to assess your application, communicate with you, and manage any future dealer relationship.

This may include business contact details, company information, location, experience, product interest and related application information.

11. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and support website functionality.

Cookies are small files stored on your device when you visit a website. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

If you disable cookies, some parts of the website may not function properly.

12. Marketing communications

We may contact you with relevant EASIWise product, service or business updates where permitted by law or where you have consented to receive such communications.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

We will not send unsolicited electronic marketing communications where this is not permitted by applicable law.

13. Security of personal information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include access control, secure systems, staff awareness, service provider controls and other appropriate safeguards.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Retention of personal information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

We may retain information for purposes such as:

  • Responding to enquiries
  • Managing warranty records
  • Maintaining dealer or business records
  • Providing support
  • Complying with legal, tax or accounting obligations
  • Resolving disputes
  • Protecting our rights

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely archive it.

15. Your rights

You have the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate or outdated information
  • Request deletion or destruction of information, where applicable
  • Object to the processing of your personal information, where permitted by law
  • Withdraw consent, where processing is based on consent
  • Object to direct marketing
  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details provided in this policy.

16. Accuracy of information

We take reasonable steps to keep personal information accurate and up to date.

You are responsible for ensuring that the information you provide to us is accurate, complete and current. If your details change, please let us know so we can update our records.

17. Links to third-party websites

Our website may contain links to third-party websites, documents or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policies of any third-party websites you visit.

18. Children’s privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information of a child has been provided to us without appropriate consent, we will take reasonable steps to delete such information.

19. Cross-border transfers

Some of our service providers or technology systems may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information is protected in accordance with applicable data protection laws.

20. Complaints

If you believe that your personal information has been processed unlawfully or that your privacy rights have been infringed, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. The updated version will apply from the date it is published on our website.

22. Contact us

If you have any questions about this Privacy Policy or how we process personal information, please contact us:

EASIWise Technologies (Pty) Ltd
Unit 13, River’s Edge Business Park
Winelands Close, Bellville
South Africa

Tel: 021 946 3424
Email: sales@easiwise.co.za